Azerbaijan inherited the old soviet system of medical and social expertise with the rigid bureaucratic rules and procedures, bribery and corruption that was a great burden for people with disabilities that were already in need.
In September 2015 the President of Azerbaijan issued the Decree on Improvement of the System of Assessment of Disability and Limited Physical Capabilities with the purpose to improve the quality of medical, social and rehabilitation services through more efficient and expansive use of modern information technologies. With this regard, the Ministry of Labor and Social Protection of the Republic of Azerbaijan developed and established a new solution: the subsystem of medical and social expertise and rehabilitation called TSERAS as part of the centralized information system.
Starting from September 2015 the Ministry has been implementing the new subsystem around the country. Implementation of TSERAS enabled to minimize contact of the citizens with officials, ensuring transparent environment for medical and social examinations. The solution allows citizens to apply online for the assessment of disability as well as providing full automation of definition of disability. Citizens applying for a study on disability is not requested any documents to prove a disease. Relevant information is obtained in an electronic order from an electronic database of the relevant government institution.
The results of all disability and limited capabilities examinations are included in TSERAS in real-time. Citizens also can obtain this information on through e-service over the E-Government. Thus, a user can present excerpt on the results of expertise conducted in the MSEC for determining his (her) disability to the organization required in the form of an electronic reference confirming his (her) disability or can send in electronic form, by getting in the form of pdf. The organizations where the reference is presented have the opportunity to verify the reliability of the reference over E-Government portal through the relevant authentication code in the document. The system also automatically tracks the duration of different categories of disability. This has made it no longer necessary for some 200,000 people to undergo medical examination every year, which has also contributed to minimizing the relations between government officials and citizens.
Citizens can get information on their diagnostic results, group of disability assigned and the date of repeat examination in interactive mode through 142 Call center.
The solution can be replicated in any country in need to simplify and modernize the system of medical and social expertise.
Partners: Ministry of Health of the Republic of Azerbaijan, Ministry of Communications and Information Technologies of the Republic of Azerbaijan
Ministry of Labour and Social Protection of Population of the Republic of Azerbaijan.
Address: Salatin Askerov str, 85
Contact person: Ms. Irada Usubova
Phone: (+99412) 596 60 96