Goals and onjectives: The solution was developed in the framework of public administration reform to change the recruitment system for the civil service.
Implementation: Before establishment of the Civil Service Commission under the President of the Republic of Azerbaijan (CSC) in 2006, each state agency used to recruit civil servants through own systems and according to own rules and procedures. There were no job descriptions for any positions, no unified source of information to let applicants get information about vacancies and no opportunity for qualified citizens to have equal access to the civil service through open competition.
The CSC with support of UNDP and GIZ introduced a new unified recruitment system. The new system is based on a few pillars that determine its functionality and sustainability:
- First, detailed information about the vacancies such as a position title, its classification, terms of reference, a salary, a working address, etc. is available in the announcement. It gives a citizen an opportunity to scrutinize vacant position requirements and terms and, accordingly, choose a one that fits most to hisher knowledge, skills and interests.
- Second, a testing bank and list of sources to use as well as interview programs are placed in the website of CSC along with the announcement to let candidates to get prepared for testing and interview in advance; also, it gives all candidates equal opportunity and ensures transparency.
- Third, computerized examination that gives a score immediately upon completion of the test exam and enables the candidate to check correct and wrong answers on the spot.
- Fourth, video recording and monitoring by observers (representatives of international organization, mass media and NGOs) during interviews. In order to increase objectivity and transparency of the process independent experts from high qualified professors, researchers and representatives of NGOs are involved in the interviewing.
- Finally, an appeal commission to consider appeal applications from the candidates who do not agree with interview results. To ensure a fair and transparent process the appeal commission considers the application with participation of the candidate and takes a relevant decision.
Achievements: The establishment of the e-recruitment system contributed to rising public trust in the transparent and fair access to the civil service and in the citizen-oriented public administration.
Replication: The solution also attracted attention from other countries as a model for replication; Delegations from Afghanistan, Turkey and Cambodia paid visits to CSC to familiarize themselves with the system.
Partners: United Nations Development Program (UNDP) and German International Cooperation (GIZ)
Civil Service Commission under the President of the Republic of Azerbaijan
Contact person: Narmin Zeynalova, Head of the International Relations Division
Address: Koroglu Rahimov 874 the block, Baku, Republic of Azerbaijan
Phone: (+994 12) 465-87-93