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Protocol Information Management System

Thursday, 28 March 2019 10:29 Written by 


The Protocol Management Information System is a secure web-based system that improves the availability and accuracy of data on diplomatic immunities and privileges. The system will benefit diplomatic missions, public agencies and citizens by providing easy and efficient access to the archived records. It is set to become the gold standard for diplomatic corps and will ensure the digital archives, are future-proofed.


As part of the process to automate government institutions, the Ministry of Foreign Affairs has faced the need for establishing an innovative, cost effective, convenient and customized system to meet the needs of diplomats -  particularly in administering privileges and immunities of the diplomatic corps which has been taking over 5-10 days for one diplomat to get accredited.


Uganda’s Ministry of Foreign Affairs (MoFA) launched a new e-system to manage the administration of privileges and immunities to foreign diplomats. The new Protocol Management Information System (PIMIS),developed in partnership with the United Nations Development Programme (UNDP) and with South Africa, improves delivery of protocol and consular services at MoFA through the automation of its protocol service processes including; arrival notification, accreditation and Identity card (IDs), tax identification, permits and passes; motor vehicle registration, driver’s license, customs clearance; tax refund; airport pass; aircraft clearance. The new system responds to the Government’s national electronic framework which recognises Information Communication Technology as a mechanism to foster economic development and e-governance as an important way to improve service delivery. This was mainly aimed at providing quick access to information, reduce workload and save time for the Ministry and for the Diplomatic agencies.

As part of the project, a bench-marking visit to South Africa informed the development of the Protocol Management Information System where the Ministry of Foreign Affairs was able to move from manual system and automate the Management Information System (PIMS) for the administration of protocol services for the diplomatic corps. The system was  launched in July 2018. The Country office also provided computers (6)for the Ministry to set up a training lab for Diplomatic agencies on the use of the system.The support also leveraged partnerships and the ministry was able to mobilize further support ($300,000) from the Trademark East Africa that is supporting further development of the system to enable linkage to other Government E-Systems.

Provider Country: UNDP Uganda, South Africa

Beneficiary Country: Uganda

Supported By: UNDP Uganda

Implementing Agency: Ministry of Foreign Affairs, Uganda

Project Status: On-going

Project Period: 2016 - 2020

Contact Person: Innocent Fred  Ejolu, Team Leader - Instititional Effectiveness Programme-UNDP. E-mail : This email address is being protected from spambots. You need JavaScript enabled to view it.

Read 5624 times Last modified on Sunday, 07 April 2019 06:39
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