Summary

Cameroon’s capacity to develop and implement strategies for the quality of services provided to users was reinforced through exchanges with Moroccan and Rwandan government officials.

Challenge

Cameroon faces governance deficits, which have negative impacts in the form of corruption, poor and inefficient public administration, and an unattractive business environment. Improving the quality of service helps restoring the relationship of trust between administrations and users through transparency and access to accurate information, the quality of reception and the possibility of recourse, with the purpose of reducing corruption and improving the business climate.

Solution

Strengthen the delegation's knowledge in the field of developing and implementing strategies for the quality of services provided to users, through exchanges with Moroccan and Rwandan government officials.This study trip contributed to the development of human capital (targeted training, reform of HRM provisions, etc.), the development of user information systems, the re-reading, and the re-adaptation of the institutional framework (Constitution, laws, etc.). Through these exchanges, Cameroon has been able to develop an ISO homologous Quality of Service Standard, which is the first in Sub-Saharan Africa. The Cameroon Quality Standard of Service NC 1756: 2017 is currently being implemented in some public services.

Supported by: UNDP

Implemented by: The Ministry of Public Service and Administrative Reform of Cameroon through the Support Program for Quality Improvement of User Services (PAAQSU).

Contact person: Cameroun: Jean Paul NLEND NKOTT ; This email address is being protected from spambots. You need JavaScript enabled to view it.